YD Broward - Front Desk Attendant, General Population, 26-27 School Year

The YMCA of South Florida•Ft. Lauderdale, FL

10h•Onsite

About The Position

Under the direction of the Site Supervisor, the Front Desk staff is responsible for the overall day-to-day administrative responsibility of a licensed child care/day camp facility. This role requires maintaining welcome areas to meet YMCA standards, ensuring a single point of entry for safety, collecting and documenting payments, and maintaining accurate staff and children's files to ensure compliance with BASCC and DCF requirements. The position involves distributing nutritious snacks, coordinating with facility personnel for safety, reporting suspected abuse, and maintaining a high level of professional courtesy with parents, staff, and clients. A key aspect is knowing all parents, staff, and children by name and embodying YMCA character values. The role also includes knowing and following emergency procedures, preserving supplies and equipment, conducting regular inspections for cleanliness and safety, and documenting administrative forms. Attendance at staff meetings and training is required, as is reporting incidents and accidents promptly. Adherence to child abuse and neglect reporting laws and internal procedures is mandatory. The Front Desk Attendant will also conduct checks to ensure proper staff-to-child ratios are maintained. The role is primarily desk-based with hands-on responsibilities focused on association protocols, performance metrics, customer service, and administrative duties.

Requirements

A high school diploma or GED.
Ability to relate to children.
Customer Service Skills.
Must be at least eighteen (18) years-old at the time of hire.
Must be able to communicate clearly and effectively orally and in writing.
Current CPR and First Aid certificates by time of employment or within ninety (90) days from the date of hire.
Must complete and maintain all necessary certifications within the proper time frame.
Must submit to and satisfactorily clear a thorough Level II fingerprinting background screening and drug test.
Must successfully complete a urinalysis within 72 hours of notice.

Nice To Haves

Outgoing personality enjoys speaking to people.
Innate desire to provide excellent customer service.
Innate ability in using good judgement to respond to emergencies or difficult situations.
Organizational Skills.

Responsibilities

Maintain welcome areas to meet YMCA standards.
Maintain single point of entry on site at all times to ensure safety.
Collect and document all payments due.
Maintain and update all staff, children’s files and binders to ensure compliance with BASCC and DCF requirements.
Regularly audit licensing boards to ensure compliance.
Distribute nutritious snacks on a daily basis using universal health/sanitation practices.
Maintain coordination with facility personnel for safety and benefit of children in the program.
Report any questionable signs of abuse and document the incident with the Site Supervisor.
Maintain high level of professional courtesy with parents, facility personnel, staff and clients at all times.
Know all parents, staff and children by name.
Display YMCA character values and communicate the Y Voice at all times.
Know and follow proper emergency procedures.
Preserve the quality of supplies, equipment and materials.
Ensure proper supply by reporting re-order needs to the Site Supervisor.
Provide regular inspections of areas used by the program to ensure both cleanliness and safety.
Check bathrooms for supplies and basic cleanliness before allowing participants to enter.
Document all necessary administrative forms as directed by Site Supervisor and/or Program Manager.
Attend all staff meetings and training opportunities.
Report all incidents and accidents within 24 hours to the corporate office as well as contact parents when instructed by Site Supervisor.
Adhere to Child Abuse & Neglect Reporting requirements.
Conduct a thirty-minute check to ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Site Supervisor as needed.
Perform other duties as assigned.