(P/T) Front Desk Attendant

USTA National Tennis Center•Queens, NY

1d•Onsite

About The Position

The USTA (United States Tennis Association) is the national governing body for the sport of tennis, dedicated to promoting and developing its growth from local communities to professional levels like the US Open. The USTA is a passionate team focused on making tennis accessible to all, committed to removing barriers and creating opportunities for participation. The Front Desk Attendant role involves practicing excellent customer service, welcoming and greeting all players, students, and patrons, and assisting guests with court time and program/event placement. This position is responsible for all POS transactions and receipts, assigning courts using a computerized reservation system, and assisting with program registrations. The attendant will also follow ITC policies for bookings and site access, assist the Programs department with initiatives like PACES and Tour programs, ensure classes are uploaded to the NTC website, handle phone inquiries, account for money transactions, operate light panels, monitor court usage, and update patron profiles.

Requirements

Excellent customer service, phone manner, and communication skills.
Possess computer skills.
Must have weekend and evening availability.
Project a professional company image at all times.
Ability to remain calm and focused in fast-paced, stressful situations.

Nice To Haves

Bilingual a plus

Responsibilities

Practice excellent customer service standards at all times while welcome and greet all players, students, and patrons.
Assist all guests with court time and proper program/event placement.
Responsible for all POS transactions and receipts.
Assign courts to players for open time, donated courts, private & group lessons in computerized reservation system.
Assist patrons with program registrations and program offerings.
Follow all ITC policies and procedures for court bookings, program registrations and site access to courts and grounds.
Assist Program’s department with the development and implementation of the PACES and Tour program including but not limited to; coordination of the site visits and school outreach.
Work in conjunction with the program’s department to ensure that all classes are uploaded to the NTC website in a timely manner as defined by the Sr. Business Manager.
Assist in answering general phone inquiries regarding reservations, prices & information and program offerings.
Properly account for any money transactions during shift.
Operate light panels for indoor / outdoor courts and monitor usage.
Monitor court to ensure players are adhering to their scheduled time.
Update patron profiles timely and accurately.
Other duties as assigned by Front Desk Supervisor and Sr. Business Manager.
US Open duties as assigned.