Front Desk Attendant - Big Cypress

Bass Pro Shops•Memphis, TN

9d•Onsite

About The Position

The Front Office Attendant with Big Cypress Lodge is responsible for delivering friendly and professional service while ensuring guest satisfaction when interacting with every guest. This role involves handling guest registration, room assignments, and payment processing, offering assistance proactively, and ensuring a welcoming environment. The attendant will maintain knowledge of the room and resort, ensuring accuracy and speed in all transactions. They will also answer calls promptly and professionally, route calls and messages accurately, and stay updated on company policies and offerings. Providing guests with accurate information about services, amenities, and local attractions is key. Handling guest complaints or concerns with empathy, efficiency, and confidentiality, escalating issues when necessary, is also a core responsibility. The role includes managing bookings, reservations, and cancellations using company-assigned software, and upholding partnerships across the company to streamline communications. Maintaining cleanliness and brand standards at the registration and affiliate desks is also required, along with performing other assigned duties.

Requirements

High School Diploma or Equivalent
Previous hospitality experience is preferred but not required
Regularly walks, stands, and does computer work
Occasionally lifts up to 50 lbs
Seldom/Never sits
Communicating effectively in writing as appropriate for the needs of the audience
Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.)
Understanding written sentences and paragraphs in work related documents
The ability to listen to and understand information and ideas presented through spoken words and sentences
Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology
The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem
The front office attendant will be required to stand for extended periods
Frequently lift to 50 pounds
Be able to work in all elements of the outdoor environment
The associate must be able to read write, speak, hear, and understand in the English language
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception
Performs tasks and duties under direct supervision, using well-defined policies and procedures
Work is reviewed by supervisor
Limited opportunity exists for exercising independent judgment and decision making

Nice To Haves

Previous hospitality experience

Responsibilities

Greet guests and visitors with a professional, friendly demeanor
Handle guest registration, room assignments, and payment processing
Offer assistance proactively and ensure a welcoming environment
Ensure room and resort knowledge, accuracy, and speed in all transactions
Answer calls promptly and professionally
Route calls and messages accurately to appropriate departments or individuals
Stay updated on company policies and offerings
Provide guests with accurate information about services, amenities, and local attractions
Handle guest complaints or concerns with empathy, efficiency, and a high level of confidentiality
Escalate issues when necessary while maintaining guest satisfaction
Maintain records, logs, and reports as required
Manage bookings, reservations, and occasionally cancellations by utilizing the company assigned software
Uphold partnership across the company to streamline communications and seek to understand role impacts
Hold ownership of the Registration and affiliate desks for cleanliness and brand standards
All other duties as assigned