Seasonal Front Desk
About The Position
We are hiring a seasonal Front Desk Attendant to join our Main Club Team. The Front Desk Attendant is responsible welcoming members, residents, and guests, accurately checking in and checking out members and guests from the overnight rooms; answering and directing all phones calls to correct department; providing concierge services as requested by members and guests; handling all reservation phone calls. This position will also be responsible for handling all guest/building concerns and report any problems to appropriate departments. The Front Desk Agent will report to the Guest Services Manager and work collaboratively with all team members. Exemplary “customer service” orientation and outstanding hospitality skills are required.
Requirements
- High School/GED Diploma preferred
- Previous experience as a bell person, front desk agent, receptionist or other service-oriented positions in hospitality setting.
- Work under pressure and handle difficult situations; prioritize and organize work.
- Deal with members and guests in a professional manner with patience, tact, and diplomacy.
- Extensive knowledge of the local area (Rye and Harrison), including restaurants, theater, and entertainment.
- Exemplary customer-service orientation and outstanding hospitality skills.
- Able to work in a fast paced environment.
- Engaging and dynamic interpersonal skills
- Professional demeanor and presentation
- Knowledge of and ability to perform required role in emergency situations.
Responsibilities
- Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
- Greets members and guests.
- Provides schedule and other club information to members and guests.
- Sorts and distributes in-coming mail.
- Collects and posts outgoing mail including overnight mail services.
- Performs general office work such as word processing, filing and operating copy machine.
- Maintains supply inventories for reception area.
- Work under pressure and handle difficult situations; prioritize and organize work.
- Maintains the cleanliness and neatness of the front-desk and lobby areas.
Benefits
- Free lunch and dinner meals
- Free parking
- Lifestyle discount program
- Numerous recognition events and activities throughout the year
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
