Seasonal Front Desk

Westchester Country Club•Rye, NY

4d•Onsite

About The Position

Westchester Country Club is hiring a seasonal Front Desk Attendant to join their Main Club Team. The Front Desk Attendant is responsible for welcoming members, residents, and guests, accurately checking in and out members and guests from the overnight rooms, answering and directing all phone calls to the correct department, providing concierge services as requested by members and guests, and handling all reservation phone calls. This position will also be responsible for handling all guest/building concerns and reporting any problems to appropriate departments. The Front Desk Agent will report to the Guest Services Manager and work collaboratively with all team members. Exemplary customer service orientation and outstanding hospitality skills are required.

Requirements

High School/GED Diploma preferred
Previous experience as a bell person, front desk agent, receptionist or other service-oriented positions in hospitality setting.
Work under pressure and handle difficult situations; prioritize and organize work.
Deal with members and guests in a professional manner with patience, tact, and diplomacy.
Extensive knowledge of the local area (Rye and Harrison), including restaurants, theater, and entertainment.
Exemplary customer-service orientation and outstanding hospitality skills.
Able to work in a fast paced environment.
Engaging and dynamic interpersonal skills
Professional demeanor and presentation
Knowledge of and ability to perform required role in emergency situations.

Responsibilities

Answers the telephone; transfers calls to proper extensions; takes messages for members and staff.
Greets members and guests.
Provides schedule and other club information to members and guests.
Sorts and distributes in-coming mail.
Collects and posts outgoing mail including overnight mail services.
Performs general office work such as word processing, filing and operating copy machine.
Maintains supply inventories for reception area.
Work under pressure and handle difficult situations; prioritize and organize work.
Maintains the cleanliness and neatness of the front-desk and lobby areas.