Front Desk Attendant

City of Belton, MO • Belton, MO

1d • Onsite

About The Position

The Front Desk Attendant will serve as a customer service representative serving the needs of the patrons that enter or call High Blue. They will serve as an ambassador for the High Blue with a cheerful and positive attitude. They will be knowledgeable on all passes, facilities, and programs to be able to answer any inquiries. Incumbent must demonstrate a strong personal commitment to the mission and goals of the Belton Parks & Recreation Department. They will carry out their assigned responsibilities in accordance with the organization’s policies and applicable laws.

Requirements

• Ability to walk and stand for long periods of time.
• Ability to use fitness equipment properly and safely.
• Ability to understand and follow written and oral instructions.
• Ability to exhibit a positive approach in public contact and a calm nature in problem solving situations.
• Knowledge of computer functions including RecTrac entries of program participants, pass participants, reservations, and cash register.
• Be knowledgeable and follow procedures regarding money handling.

Nice To Haves

• Previous experience in working with children preferred.
• Current CPR, First Aid, and AED certifications preferred.

Responsibilities

• Greet patrons entering the facility, answer questions, take registrations for programs, sell memberships and process requests for facility reservations. Provide receipts for monies received.
• Handle customer service inquiries and related problems.
• Be completely knowledgeable of all High Blue & Recreation programs and services to answer questions and/or channel calls to the proper administrative and support staff.
• Give tours of High Blue to anyone that may be a potential member or renter.
• Supervise all areas of High Blue ensuring that all patrons adhere to all policies.
• Supervise all rentals and programs to ensure they run smoothly and adhere to all policies.
• Open and/or close High Blue.
• Assist administrative staff with maintenance of all pass-holder records.
• Assist in training new staff members and maintaining effective working relations with all other part-time staff.
• Knowledge of computer functions including RecTrac entries of program participants, pass participants, reservations, and cash register.
• Be knowledgeable and follow procedures regarding money handling.
• Assist administrative staff with mailings and special promotions.
• Report any damage or maintenance needs to the Park Superintendent immediately.
• Assist in building cleanliness, rental/program set-ups and clean-ups when needed.
• Maintain the front desk area in a clean and organized manner.
• Other duties as assigned by the Administrative Services Manager

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED