Front Desk Attendant - Thayer Sports Center

Legends Global•Braintree, MA

3d•Hybrid

About The Position

The Front Desk Attendant at the Thayer Sports Center serves as the primary point of contact for visitors, providing exceptional customer service and performing various administrative tasks. This role involves managing customer interactions, handling administrative duties, monitoring the parking lot, collecting payments, and ensuring compliance with facility rules during events.

Requirements

High school diploma or equivalent.
Strong communication and interpersonal skills.
Ability to handle multiple tasks efficiently and effectively.
Basic computer skills, ability to adapt to and learn new programs.
Ability to work flexible hours, including evenings and weekends.

Nice To Haves

Previous experience in customer service or administrative roles preferred.

Responsibilities

Greet and assist visitors and customers in a friendly and professional manner.
Provide information about the facility, events, and services offered.
Handle inquiries and resolve issues promptly and efficiently.
Answer phone calls and direct them to the appropriate personnel.
Maintain a clean and organized front desk and lobby area.
Perform general office duties such as filing, photocopying, and data entry.
Manage scheduling and reservations for events and facility use.
Maintain accurate records and logs of daily activities and transactions.
Monitor the parking lot to ensure the safety and security of the facility.
Report any suspicious activities or security concerns to the appropriate authorities.
Collect payments for public skating events, open hockey sessions, and other activities.
Issue receipts and maintain accurate records of transactions.
Ensure that all payments are processed correctly and securely.
Verify that all customers attending events have paid the appropriate fees.
Ensure that all participants have signed the necessary waivers and forms.
Monitor compliance with facility rules and regulations.