YD Broward Front Desk Attendant, Special Needs, 26-27 School Year

The YMCA of South Florida • Ft. Lauderdale, FL

33d • Onsite

About The Position

Under the direction of the Site supervisor, the Front Desk staff is responsible for the overall day-to-day administrative responsibility of a licensed child care/day camp facility. This role involves maintaining welcome areas to YMCA standards, ensuring a single point of entry for safety, collecting payments, and updating all staff and children's files to comply with BASCC and DCF requirements. The position also includes distributing nutritious snacks, coordinating with facility personnel, reporting any signs of abuse, and maintaining professional courtesy with parents, staff, and clients. The Front Desk Attendant must embody YMCA character values, follow emergency procedures, preserve the quality of supplies and equipment, and conduct regular inspections of program areas for cleanliness and safety. Administrative duties include documenting necessary forms, attending staff meetings and training, and reporting incidents and accidents. Adherence to Child Abuse & Neglect Reporting requirements and maintaining proper staff-to-child ratios are crucial. The role is primarily hands-on, with a significant focus on executing association protocols, customer service, and administrative duties.

Requirements

• A high school diploma or GED.
• Ability to relate to children.
• Customer Service Skills.
• Front Desk must be at least eighteen (18) years-old at the time of hire.
• Must be able to communicate clearly and effectively orally and in writing.
• Current CPR and First Aid certificates by time of employment or within ninety (90) days from the date of hire.
• It is the responsibility of the Front Desk staff to complete and maintain all necessary certifications, within the proper time frame, as set forth by either the licensing agency, State of Florida or the YMCA of South Florida.
• As a condition of employment, you will be required to submit to and satisfactorily clear a thorough Level II fingerprint background screening.
• As a Drug-Free Employer, all new hires must successfully complete a drug test.
• Medical Marijuana cards are not accepted and do not exempt you from successfully passing your drug test.

Nice To Haves

• Outgoing personality enjoys speaking to people.
• Innate desire to provide excellent customer service.
• Organizational Skills.
• Works 90% of schedule on the desk / Hands-on role.
• 50% - Focused on executing Association protocols and performance metrics; team performance; reduction in cancellations.
• 40% - Customer Service.
• 10% - Administrative duties (scheduling, payroll, etc.).
• Ensures the team meets/exceed sales, revenue targets, net unit growth every month.

Responsibilities

• Maintain welcome areas to meet the YMCA standards.
• Maintaining single point of entry on site at all times to ensure safety.
• Collect and document all payments due.
• Maintain and update all staff, children's files and binders to ensure compliance with BASCC and DCF requirements.
• Regularly audit licensing boards to ensure compliance.
• Distribute nutritious snacks on a daily basis using universal health/sanitation practices.
• Maintain coordination with facility personnel for safety and benefit of children in the program.
• Report any questionable signs of abuse and document the incident with the Site Supervisor.
• Maintain high level of professional courtesy with parents, facility personnel, staff and clients at all times.
• Knowing all parents, staff and children by name.
• Displaying the YMCA character values and Communicate the Y Voice at all times.
• Know and follow proper emergency procedures appropriate to the facility and in conformity with procedures adopted by the YMCA of Broward County and emergency service authorities to ensure the safety of children.
• Preserve the quality of supplies, equipment and materials.
• Ensuring proper supply by reporting re-order needs to the Site Supervisor.
• Provide regular inspections of areas used by the program to ensure both cleanliness and safety.
• Check bathrooms for supplies and basic cleanliness before allowing participants to enter.
• Document all necessary administrative forms as directed by Site Supervisor and/or Program Manager.
• Attendance at all staff meetings and training opportunities.
• Report all incidents and accidents within 24 hours to the corporate office as well as contact parents when instructed by Site Supervisor.
• Adhere to the Child Abuse & Neglect Reporting requirements which mandate by law all child care personnel to report suspicions of child abuse, neglect, or abandonment.
• Conduct a thirty minute check to ensure that the proper staffs to child ratios are maintained at all times and reports discrepancies to the Site Supervisor as needed.
• Performs other duties as assigned.

Benefits

• The YMCA of South Florida is committed to the policy of Equal Opportunity prohibiting discrimination in the workplace because of race, color, religion, national origin, sexual orientation, political affiliation, age or disability.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED