Front Desk Attendant/Receptionist

AIRE Ancient Baths•Chicago, IL

10d•Onsite

About The Position

As a Front Desk Attendant/Spa Receptionist you will warmly welcome visitors and clients when they arrive for their appointments, setting the tone for the entire client experience by providing first-class customer service. You will check in clients for their sessions and walk them through the start of their journey. Once the session is over, you will check them out, engaging with them about their experience and managing the cash handling process. To be successful in the role, you will have a thorough knowledge of the company and experience to coherently and completely answer inquiries.

Requirements

Experience providing direct customer service in the hospitality industry, required.
Proficient in Microsoft Office.
Punctual, reliable, and flexible with scheduling according to business needs.
Organized and capable of following detailed instructions.

Nice To Haves

Experience in a luxury business and/or spa preferred.
Bilingual (English and Spanish) is a plus.

Responsibilities

Maintain the company’s standards of luxury, glamour, warmth, energy, and accommodation.
Possess a strong customer service mentality, with experience catering to high-end clientele.
Display a friendly, energetic, outgoing, and personable demeanor.
Have strong oral and written communication skills.
Be able to listen to client’s questions, anticipate their needs, and satisfy every inquiry.
Demonstrate the ability to multitask, remain calm under pressure, and work quickly and efficiently.
Be courteous and respectful to visitors, clients, co-workers, and managers.
Take responsibility for the presentation and appearance of the reception area.
Build gift packages for clients and perform other tasks as needed.
Operate the company’s unique reservation system.