Experienced Front Desk Attendant + Bartender

Hotel Royal Oak•Royal Oak, MI

5h•Onsite

About The Position

Hotel Royal Oak is seeking an experienced hospitality professional for a hybrid Front Desk Attendant and Bartender position. This role involves managing front desk operations, including check-ins, check-outs, reservations, and guest services, as well as preparing and serving a variety of beverages, including craft cocktails, in the hotel's bar and lounge areas. The ideal candidate will be comfortable multitasking between hotel operations and beverage service, possess strong guest service skills, and contribute to creating a welcoming and fun atmosphere. This position is not solely desk-bound and requires flexibility to move between different guest-facing roles.

Requirements

Previous hotel front desk, hospitality or comparable guest-service experience
Previous bartending experience
Working knowledge of spirits, beer, wine and basic cocktail preparation
Experience handling cash and POS systems
Strong communication and problem-solving skills
Confidence handling difficult guest situations professionally
Ability to multitask in an environment where priorities can change quickly
Strong attention to cleanliness and presentation
Reliable attendance and punctuality
Ability to work evenings, weekends and holidays as needed
Comfort working independently while knowing when something needs to be escalated

Nice To Haves

Experience with hotel PMS systems, Toast or similar hospitality technology is a plus.

Responsibilities

Welcome and check guests in and out of the hotel
Manage reservations, payments and guest accounts
Answer phones, texts and guest questions
Assist with room assignments and reservation changes
Handle guest concerns confidently and professionally
Provide recommendations for Royal Oak and the surrounding area
Communicate with housekeeping, maintenance and hotel leadership
Monitor hotel activity and help maintain a safe, welcoming environment
Keep the lobby and guest-facing spaces organized and presentation-ready
Help create memorable guest experiences instead of simply completing transactions
Prepare beer, wine, spirits and craft cocktails
Follow cocktail recipes, specifications and build standards
Provide knowledgeable and engaging bar service
Maintain proper pours and responsible alcohol service
Set up, stock and break down bar areas
Maintain clean and organized bar stations
Handle Toast POS transactions and guest tabs
Monitor liquor, mixers, garnishes and bar supplies
Assist with bar prep and restocking
Help maintain the atmosphere and energy of our bar and lounge spaces
Navigate the record collection in the Vinyl Room, take requests, and maintain the atmosphere while protecting the equipment and records