Front Desk Associate
About The Position
The Front Desk Associate will oversee front desk operations and serve as the primary point of contact for guest and teammate inquiries and issues. This role involves managing guest check-ins and check-outs, supporting and training new team members, resolving guest concerns, and assisting with daily tasks such as event sheet distribution, business center support, and maintaining the lobby's appearance. Atrium Hospitality emphasizes a culture of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, aiming to create an environment where everyone thrives and exceptional guest experiences are delivered.
Requirements
- Customer service experience.
- High school diploma or equivalent.
- Ability to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet for extended periods.
Nice To Haves
- Experience in hospitality or leadership.
Responsibilities
- Oversee front desk operations.
- Handle guest check-ins and check-outs with accuracy and warmth.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
