Front Desk Associate - 2nd Shift
Atrium Hospitality•Middleton, WI
•Onsite
About The Position
The Front Desk Associate role at Madison Marriott involves overseeing front desk operations, acting as a problem solver for guests and teammates, and handling guest check-ins and check-outs. This position also includes supporting and training new team members, resolving guest issues, and managing daily tasks such as event sheet distribution, business center support, and maintaining the lobby's appearance. The role emphasizes accuracy, warmth, charm, and professionalism in all guest interactions.
Requirements
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- High school diploma or equivalent
- Tech savvy enough to use hotel systems with confidence
- Able to lift 50 lbs and stay on your feet
Nice To Haves
- Experience in hospitality or leadership
Responsibilities
- Oversee front desk operations
- Step in as the go-to problem solver for guests and teammates
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm
- Support and train new front desk team members
- Resolve guest issues quickly and professionally
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
