Front Desk Agent 2nd Shift

Crescent Careers • Columbus, OH

3d • Onsite

About The Position

At Crescent Hotels & Resorts, we are a team of hospitality professionals deeply connected to and proud of the exceptional experiences we provide for our guests. We believe our Associates are the shining stars of what we do and we understand what it takes to be a part of something great. We encourage you to bring your true self to work every day, celebrate you, and cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best-in-class learning and development, or our travel discounts that ‘feed your inner explorer,’ we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong. We Care. Shine Bright. A historic feel mixed with modern amenities awaits you at The Westin Great Southern Hotel in downtown Columbus, Ohio. Ideally situated near the German Village in a historic red brick building, our hotel offers our guests a relaxing getaway in the heart of downtown. We are looking for our next great team member to join us on our Front Office team.

Requirements

• Prior experience as a Front Desk Agent in a hotel or in a high volume industry dealing with customers.
• Passion for providing guests with excellent customer service and thriving to always ensure guest satisfaction and enhance their experience to make it a memorable one.
• Flexibility in working a variety of different shifts, including days, evenings, and weekends.
• Excellent computer skills.
• Team spirit.

Nice To Haves

• Marriott brand experience a plus.

Responsibilities

• Greeting and registering guests and checking guests out of the hotel.
• Performing the registration process, including inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, and coding electronic keys.
• Assisting guests with check-out, ensuring rooms and services are correctly accounted for, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrating a thorough knowledge of hotel information, including room categories, room rates, packages, promotions, the local area, and other general product knowledge, and answering guest questions and inquiries.
• Using up-selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Responding to guest inquiries and requests and resolving issues in a timely, friendly, and efficient manner.
• Fielding guest complaints, conducting research, and resolving and negotiating solutions for guest satisfaction.

Benefits

• Highly competitive wages.
• An exceptional benefit plan for eligible associates & your family members.
• 401K matching program for eligible associates.
• Flexible scheduling to allow you to focus on what is important to you.
• Discounts with our Crescent managed properties in North America for you & your family members.
• Discounts at Marriott brand properties worldwide.
• Free Bus Pass
• Health & wellness programs
• Best in class learning and development
• Travel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed