Front Desk Associate (Weekends) - Elleven

Action Property Management • Los Angeles, CA

1d • Onsite

About The Position

Action Property Management is seeking a part-time Front Desk Associate to join their Elleven team in Downtown Los Angeles. This role involves representing the company and the Association by delivering exceptional 5-star customer service, maintaining the appearance of the front desk area, lobby, and main elevators, monitoring lobby activity, and providing concierge services. The associate will also be responsible for completing a Daily Activity Report, answering and directing phone calls, receiving and distributing resident parcels, and addressing resident and guest concerns. A strong understanding of the association's governing documents is also required.

Requirements

• Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
• At least 1 year of customer service experience.
• Highschool Diploma/GED or equivalent
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Nice To Haves

• Hospitality, luxury retail, or fine dining experience is preferred.
• Hospitality Management college students or recent graduates are highly desired.

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
• Maintain the appearance of the front desk area, lobby, and main elevators.
• Monitor lobby activity and maintain access control.
• Provide concierge services.
• Complete Daily Activity Report
• Answer and direct incoming phone calls.
• Receive and distribute resident parcels.
• Address resident and guest concerns and questions.
• Demonstrate a strong understanding of the association's governing documents.

Benefits

• medical
• dental
• vision
• pet insurance
• 401(k) with company match
• life and disability support for qualifying team members
• generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED