Front Desk Associate - Kyle

Pet Paradise•Kyle, TX

7d•Onsite

About The Position

Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Kyle resort as a Front Desk Associate. This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing. The role involves organizing and processing check-ins and check-outs, walking four-legged friends for drop off and pickup, coordinating suite placement, answering incoming phone calls, responding to voicemails and emails, completing cashier and point of sale operations, communicating and following through with pet parent and resort leadership requests, maintaining cleanliness of the entranceway and lobby, including restrooms, and responsible for maintaining, cleaning, and supporting the cat room. Additionally, the associate will act as a liaison to the veterinary service team regarding appointment status and arrivals.

Requirements

One to two years in a customer service role (Customer Service, Call Center, Receptionist).
Detailed, but can work with a sense of urgency while providing exceptional customer service.
Cheerful, friendly, and a positive team-oriented attitude.
Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned.
Enjoys problem solving in order to provide our guests and customers with a premier experience.
This position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods of time.
Comfortable being around dogs of all sizes and physically able to lift up to 60 lbs.
Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times.

Responsibilities

Ensure a positive first interaction by welcoming pet parents and their pets as they enter the resort.
Organize and process check-ins and check-outs.
Walk four-legged friends for drop off and pickup and coordinate suite placement while ensuring all needs are met.
Answer incoming phone calls, listen to and respond to voicemails, and respond to emails in a timely, problem-solving manner.
Complete cashier and point of sale operations.
Communicate and follow through with pet parent and resort leadership requests.
Maintain cleanliness of the entranceway and lobby, including restrooms.
Maintain, clean, and support the cat room.
Act as a liaison to the veterinary service team regarding appointment status and arrivals.