Front Desk Associate

NJ PEDIATRIC NEUROSCIENCE INSTITUTE•Morristown, NJ

11d•$18 - $23•Onsite

About The Position

The Front Desk Associate serves as the first point of contact for patients and families, providing courteous, efficient, and accurate front-end administrative support. This role is responsible for appointment scheduling, inbound and outbound calls, patient check-in and check-out, insurance verification, and general inquiries. The associate plays a key role in ensuring a positive patient experience, maintaining clinic flow, and supporting providers and clinical staff through effective communication and organizational skills.

Requirements

High school diploma or equivalent
Proficient computer skills ( i.e. Microsoft Office & Outlook).
Work quickly and multi-task.

Nice To Haves

Knowledge of medical terminology and workflows preferred
Knowledge of Electronic Medical Records preferred
Bilingual in Spanish preferred
Experience healthcare and private practice settings preferred.

Responsibilities

Maintain a professional atmosphere at the front desk and throughout the office.
Scheduling New patient appointment requests on our website- obtain correct patient demographics and insurance information while scheduling with appropriate provider.
Make calls to schedule/ reschedule appointments when necessary.
Scanning documents needed into our EMR system.
Distributing faxes to the appropriate individual and documenting in the patient’s charts.
Handling of any Medical records requests while remaining complaint with HIPAA.
Handling any Fax/email requests from parents and/or provider offices.
Willing to cover the Call Center when staff is out.
Performs other duties as assigned