Front Desk Associate at The Marriott Cincinnati North

Crestview Management • West Chester, PA

12h • Onsite

About The Position

Cincinnati Marriott North is actively seeking dynamic candidates to fill our full-time Front Desk Associate positions. Candidates MUST HAVE open availability (days, evenings, weekends and holidays).

Requirements

• Previous customer service experience required.
• open availability (days, evenings, weekends and holidays)

Nice To Haves

• Previous hotel experience preferred.
• Front Desk: 1 year (Preferred but not required)
• Customer Service: 1 year (Preferred)

Responsibilities

• providing exceptional service to guests at all times
• assisting guests efficiently, courteously, and professionally in all guest services related functions
• greets and registers guests, provides room assignments, and accommodate special requests
• answers all incoming internal/external calls using proper etiquette
• has thorough knowledge of reservation system and procedures
• resolves guest challenges and takes appropriate action to ensure guest satisfaction
• processes guest payments and follows proper cash handling procedures
• must be able to stand for 8 consecutive hours

Benefits

• 401 K
• Health, Dental, and Vision
• PTO after 6 months of service
• Crestview Management, LLC-Hotel Discounts
• Marriott travel discounts
• Dental insurance
• Employee discount
• Life insurance
• Paid time off
• Vision insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED