Front Desk Associate

Hampton Inn & Suites Tampa/Ybor City/Downtown (OTO Development)•Tampa, FL

139d•Onsite

About The Position

We are pleased to announce a wonderful opportunity for a Front Desk Associate. This role involves assisting guests throughout their stay, managing reservations and financial transactions, and ensuring a positive guest experience. The position requires a proactive and customer-focused individual who can work effectively within a team.

Requirements

You love working with people and will go above and beyond for each guests’ needs
You work well with others and enjoying working and being part of a team
You have excellent oral, written, and interpersonal communication skills
You are not just a problem solver, but also a solution finder and will do anything to ensure the best experience for our guests

Nice To Haves

This position would require little to no travel outside the property and surrounding area.

Responsibilities

Assist guests in the check-in and check-out procedure, as well as, throughout the entirety of their stay
Work proficiently on the hotel’s electronic reservation system, as well as, other computer programs to ensure a seamless workflow
Handle all financial matters – including credit card and cash transactions – securely, accurately, and with the utmost integrity
Anticipate guests’ needs and go out of your way to maximize the guest experience
Work collectively with other team members to foster a hospitable, approachable, and customer-focused environment for our guests