Front Desk Associate - Part-time - 2nd Shift

Ridgecrest Ministries • Black Mountain, NC

2d

About The Position

Front Desk Associates serve conference center guests by creating a welcoming and purposeful experience from arrival onward. They provide support, hospitality, and kindness in each interaction, make a positive first impression, and embody Ridgecrest’s core values through integrity and compassion toward team members and guests. The role supports Ridgecrest’s mission of “Impacting Lives for God’s Glory through Purposeful Hospitality.” Typical second-shift hours are 2 p.m. to 10 p.m. Work on nights, weekends, and holidays is required. The position starts at $15.00 per hour plus shift differential; pay is negotiable depending on experience.

Requirements

• Personally affirm Ridgecrest’s Statement of Faith.
• Be passionate about Ridgecrest’s mission of impacting lives for God’s Glory through purposeful hospitality.
• Have a strong customer-focused mindset and commitment to excellent service and a positive guest experience.
• Act with integrity and professionalism and handle confidential information with discretion.
• Have excellent verbal and written communication and interpersonal skills.
• Have strong organizational and time-management skills.
• Be proficient in keyboarding and calculator use, with solid telephone etiquette and basic math skills for transactions and guest inquiries.
• Have at least 6 months of customer service or hospitality experience, or at least 6 months of office clerical, computer, or cashier experience.
• Have a high school diploma or GED.
• Be available to work nights, weekends, and holidays, and provide on-call support.
• Be able to communicate effectively and use good public relations.
• Be accurate and timely in performing job tasks.
• Be able to lift up to 50 pounds.

Nice To Haves

• Previous experience using SMS Host or another property management system.

Responsibilities

• Coordinate guest arrival logistics by preparing group welcome packets, issuing meal tickets, and programming electronic room keys.
• Understand and support the reservation process by providing accurate information, updating booking details, and communicating with guests and relevant Conference Center departments.
• Respond to guest inquiries, provide directions, facilitate check-ins, and relay guest requests to appropriate teams professionally and courteously.
• Receive, process, and reconcile guest payments according to established procedures.
• Manage lost and found items and monitor Front Desk supply inventory, maintaining organization and replenishing materials as needed.
• Assist with end-of-conference procedures, including account reconciliation and billing support.
• Consistently exemplify Ridgecrest’s core values: Serve One, Cultivate Relationships, Create Purposeful Experiences, and Make It Better.
• Perform other duties as assigned by the Front Desk Manager.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED