Front Desk Associate - Part-time - 2nd Shift

Ridgecrest Conference Center • Black Mountain, NC

2d

About The Position

Front Desk Associates serve conference center guests by creating a welcoming and purposeful experience from arrival. They provide support, hospitality, and kindness in guest interactions and are expected to make a positive first impression while embodying Ridgecrest’s core values of integrity and compassion. The role supports Ridgecrest’s mission of “Impacting Lives for God’s Glory through Purposeful Hospitality.”

This part-time position is a second-shift role, typically 2 p.m. to 10 p.m. Work on nights, weekends, and holidays is required, with availability for on-call support. The starting pay is $15.00 per hour plus shift differential; pay is negotiable depending on experience.

Requirements

• Personally affirm Ridgecrest’s Statement of Faith.
• Be passionate about Ridgecrest’s mission: Impacting lives for God’s Glory through Purposeful Hospitality.
• Have a strong customer-focused mindset and commitment to excellent service and a positive guest experience.
• Act with integrity and professionalism and handle confidential information with discretion.
• Have excellent verbal and written communication and interpersonal skills.
• Have strong organizational and time-management skills.
• Be proficient in keyboarding and calculator use, with solid telephone etiquette and basic math skills for transactions and guest inquiries.
• Have at least six months of customer service or hospitality experience, or at least six months of office clerical, computer, or cashier experience.
• Have a high school diploma or GED.
• Be available to work nights, weekends, and holidays, and provide on-call support.
• Be able to communicate and use good public relations.
• Be able to lift up to 50 pounds.

Nice To Haves

• Previous experience using SMS Host or another property management system.

Responsibilities

• Prepare group welcome packets, issue meal tickets, and program electronic room keys to coordinate guest arrivals and check-ins.
• Understand and support the reservation process by providing accurate information, updating booking details, and communicating with guests and relevant Conference Center departments.
• Respond to guest inquiries, provide directions, facilitate check-ins, and relay guest requests to appropriate teams professionally and courteously.
• Receive, process, and reconcile guest payments accurately in accordance with established procedures.
• Manage lost and found items and monitor Front Desk supply inventory, keeping operations organized and replenishing materials as needed.
• Assist with end-of-conference procedures, including account reconciliation and billing support.
• Consistently exemplify Ridgecrest’s Core Values: Serve One, Cultivate Relationships, Create Purposeful Experiences, and Make It Better.
• Perform other duties as assigned by the Front Desk Manager.

What This Job Offers

• Job Type: Part-time
• Education Level: High school or GED