Front Desk Associate - Golf Club
About The Position
Chelsea Piers Golf Club is seeking to hire Front Desk Associates. There are full-time and part-time shifts available. This is an opportunity to be a key person on the front line of our business. Our goal is to consistently deliver safe, positive, and engaging customer experiences. Front Desk Associates work in a fast-paced team environment and may be called upon to handle various aspects of club operations. Chelsea Piers Golf Club is a community built on trust and teamwork; we want every member of our team to feel empowered to answer customer inquiries and problem solve to help us deliver excellent customer service every day.
Requirements
- Ability to adapt to changing situations and enjoy working in an all-hands-on deck, team environment
- Superior front line customer service skills (hospitality experience a plus)
- Excellent communication and interpersonal skills
- Ability to sell and recruit members on programming and membership opportunities
- Systems knowledge with Microsoft Office, Outlook, and a willingness to learn new technology (Dash, NoWait etc.)
- Ability to work nights and/or weekend shift
Nice To Haves
- Hospitality experience
- College BA or BS degree
Responsibilities
- Consistently greet all clients in person, via email, and over the phone
- Stay up to date on and provide pertinent information to clients, vendors, and team members on specials, events, programming etc.
- Effectively manage client inquiries through active listening and offering alternative options where applicable
- Monitor visitor access and maintain security awareness
- Actively engage and build positive relationships with members
- Update and monitor the Dash point of sale program and NoWait Reservation System
- Assist with administrative tasks and perform cashiering duties as needed
- Maintain a clean, safe, and organized workspace
- Assist with events/Water Hazard service
- Proactively greet clients upon entry
- Be mindful of capacity regulations and inform clients as needed
- Capture clients' names and reservation time upon entry
- Monitor the stalls and alert customer service when clients' sessions have lapsed
Benefits
- Excellent benefits
- Proven career growth opportunities
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
