Front Desk Associate - Full Time
Atrium Hospitality•Frisco, TX
•Onsite
About The Position
The Front Desk Associate is responsible for overseeing front desk operations and serving as a key point of contact for guests and team members. This role involves handling guest check-ins and check-outs, supporting and training new team members, resolving guest issues, and managing daily front desk tasks to ensure a positive guest experience.
Requirements
- Customer service experience.
- High school diploma or equivalent.
- Ability to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet for extended periods.
Nice To Haves
- Experience in hospitality or leadership.
Responsibilities
- Oversee front desk operations and act as a problem solver for guests and teammates.
- Handle guest check-ins and check-outs with accuracy and warmth.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Manage daily tasks such as event sheet distribution, business center support, and maintaining lobby appearance.
Benefits
- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid Time Off & Vacation
- Atrium Traveler and brand discount programs
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
