Part-Time Front Desk Associate - Onsite

SpectrumAM • Corpus Christi, TX

1d • Onsite

About The Position

Spectrum Association Management is launching Kiwi Condo Management, a new division focused on condominiums, and is seeking an experienced, proactive Front Desk Associate. Spectrum manages homeowners’ associations in Texas and Arizona and describes its culture as collaborative, service-oriented, and employee-focused. This part-time, onsite position is based at 715 S Upper Broadway, Corpus Christi, Texas. The schedule is four hours per day, five days per week, for 20 hours weekly. The hourly pay range is $18.00–$20.00.

The associate monitors amenity and gate access, supports residents and vendors at the clubhouse, and performs administrative and customer-service duties. Responsibilities include maintaining amenity-card systems and inventory; opening and securing the clubhouse; handling inquiries and concerns; processing payments and vendor-related documentation; recording homeowner correspondence; and tracking requests and issues through to completion. The role calls for clear, professional communication, sound judgment, and a calm demeanor during busy periods.

Requirements

• Experienced and proactive candidate.
• Able to communicate clearly, professionally, and accurately.
• Able to respond to customer inquiries, document actions, and resolve customer concerns.
• Able to maintain a calm demeanor during customer interactions and peak periods.

Responsibilities

• Monitor amenity and gate access inventory and order supplies such as amenity cards, printer ink, and gate remotes.
• Maintain the amenity-card system, including cleaning and maintaining the printer and scheduling service.
• Program and print amenity cards for new residents.
• Troubleshoot and resolve amenity-card and card-reader issues.
• Assist residents and vendors in person and by phone.
• Address resident concerns and complaints or refer them to appropriate contacts, including Spectrum, law enforcement, utilities, or county departments.
• Open and secure the clubhouse each day and activate or deactivate the alarm system when entering or exiting.
• Handle mail received at the clubhouse, including invoices, returned mail, and payments.
• Answer phones and emails and respond to voicemails according to the same-day response policy.
• Become familiar with Association and Spectrum policies, procedures, and departments to help residents promptly and avoid unnecessary escalation.
• Accept and record payments for annual assessments, replacement amenity cards, rental fees, and deposits, and allocate them appropriately.
• Submit invoices, process check requests for vendor payments, and enter receipts for credit-card purchases.
• Maintain a log of ongoing projects, requests, concerns, and issues, and follow up with appropriate parties as needed.
• Log homeowner correspondence in company systems.
• Communicate clearly, professionally, and accurately.
• Maintain customer relationships by responding to inquiries, documenting actions, and resolving concerns.
• Demonstrate integrity, honesty, and knowledge in support of Spectrum’s culture.
• Maintain a calming demeanor during customer interactions and peak periods.

Benefits

• Four hours of holiday pay after six months of employment for holidays that fall on the employee’s work schedule.
• Part-time employees working at least 20 hours per week are eligible for PTO; accrual is 1.67 hours for every 40 hours worked after six months of employment.
• Internal Learning and Development Management System.
• Free in-house medical clinic at the San Antonio office, with virtual appointments for other offices.
• Structured career-track plan with a six-month review.
• Work/life balance.

What This Job Offers

• Job Type: Part-time
• Education Level: No Education Listed