Front Desk Associate

Planet Fitness•Erie, PA

4h•Onsite

About The Position

At Planet Fitness, the mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement free environment. The company is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs. Joining the PF family means being part of a company based on an established culture and strong set of values, a supportive and engaging team that cares about community health and wellbeing, and an environment where everyone feels like they belong. It involves having fun at work while creating member experiences that consistently exceed expectations and being part of a brand to be proud of. All Team Members share a passion for the brand and a desire to make members feel welcome in the Judgement Free Zone®. Characteristics of a perfect match for a Front Desk Associate include exhibiting a positive and upbeat attitude, a passion for delivering consistent and exceptional experiences to members, guests, and fellow team members, punctuality, reliability, and dependability. The ideal candidate handles interactions with diplomacy, exhibits a genuine motivation for helping others, acts with integrity, shows respect, possesses strong communication skills, an ability to listen and empathize, inspires and motivates others, and is a quick study. As a Front Desk Associate, the primary responsibility is to provide a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional “Judgement Free” member experience.

Requirements

Must be 18 years of age or older
Willing to become CPR/AED Certified (Training provided by Planet Fitness)
Basic computer proficiency

Nice To Haves

6-12 months of experience in a customer service environment is preferred

Responsibilities

Greet members/guests as they enter and exit the club; assisting them with any questions or concerns as they check in.
Help to promote our Judgement Free Zone® by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
Resolve member concerns and escalate to a Manager as needed.
Answer phones in a friendly manner and assist callers with their inquiries.
Perform membership related functions such as sign-ups, contact/billing information updates, cancellations, collecting unpaid balances and transferring memberships.
Perform prospective member calls and tours; assessing their membership needs.
Execute retail transactions with accuracy and drive sales goals.
Regular, consistent cleaning and sanitizing of all exercise equipment and Black Card spa amenities. This includes communal spaces as well as your assigned area.
Ensuring restrooms are clean and sanitized, stocked and clutter free by following the routine cleaning schedule.
Frequently perform a comprehensive walk of all club areas; quickly fix any safety/policy issues and address cleanliness concerns.
Promptly address maintenance and facility concerns such as broken and/or missing equipment (i.e., Dispensers, leaky faucets, fixtures etc.)