Front Desk Associate - Full Time
About The Position
The Front Desk Associate position at Frisco Embassy Suites is a full-time role focused on overseeing front desk operations and providing exceptional guest experiences. The role involves handling guest check-ins and check-outs, problem-solving for guests and teammates, supporting and training new team members, and managing daily front desk tasks. The company, Atrium Hospitality, emphasizes its 'Atrium SPIRIT' which stands for Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork, fostering an environment where everyone thrives and aiming to deliver exceptional guest experiences.
Requirements
- Customer service experience – You’ve got the people skills and patience to keep things running smoothly.
- High school diploma or equivalent – Because communication, math, and common sense are key.
- Tech savvy enough to use hotel systems with confidence.
- Able to lift 50 lbs and stay on your feet.
Nice To Haves
- Experience in hospitality or leadership (preferred)
Responsibilities
- Oversee front desk operations and step in as the go-to problem solver for guests and teammates.
- Handle guest check-ins and check-outs with accuracy, warmth, and just the right amount of charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Help manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical insurance
- Dental insurance
- Vision insurance
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on your favorite brands and services
- Atrium’s community service and volunteer programs
- Exclusive Atrium Traveler and brand discount programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
