Front Desk Associate - Marquee Park Place
About The Position
Action is seeking a Full-Time Front Desk Associate to join their luxury association, Marquee Park Place in Irvine. This role involves representing Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction. The associate will be responsible for maintaining the appearance of the front desk area, lobby, and main elevators, monitoring lobby activity, maintaining access control, and providing concierge services. Additional duties include completing a Daily Activity Report, answering and directing phone calls, receiving and distributing resident parcels, addressing resident and guest concerns, and demonstrating a strong understanding of the association's governing documents.
Requirements
- Must be over 18 years of age and successfully pass a pre-employment background check and drug screening.
- High school diploma or GED equivalent is required.
- At least 1 year of customer service experience.
- Polished and professional appearance and demeanor
- Upbeat and positive team player attitude
- Strong judgment and solutions-oriented
- Proactive customer service approach
Nice To Haves
- Hospitality, luxury retail or fine dining experience is preferred.
- Hospitality Management college students or recent graduates are highly desired.
Responsibilities
- Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction.
- Maintain the appearance of the front desk area, lobby, and main elevators.
- Monitor lobby activity and maintain access control.
- Provide concierge services.
- Complete Daily Activity Report
- Answer and direct incoming phone calls.
- Receive and distribute resident parcels.
- Address resident and guest concerns and questions
- Demonstrate strong understanding of the association's governing documents.
Benefits
- medical
- dental
- vision
- pet insurance
- 401(k) with company match
- life and disability support for qualifying team members
- generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
