Front Desk Associate

Planet Fitness•City of Newburgh, NY

2h•$16 - $17•Onsite

About The Position

The Front Desk Associate provides a superior level of customer service to Planet Fitness members, prospective members, and guests while ensuring an exceptional Judgement Free member experience. The role includes welcoming and assisting members, supporting their fitness journeys, handling membership and retail transactions, and maintaining a clean, safe club environment. Team members are expected to follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and work safely.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to stand and move throughout the club continually during a shift.
Ability to communicate continually in person or by phone during a shift.
Ability to lift up to 75 pounds.
Ability to bend and twist to accomplish tasks.
Will encounter toxic chemicals during the shift.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.

Responsibilities

Greet members and guests as they enter and exit the club, and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phones courteously and assist callers with inquiries.
Handle membership functions, including sign-ups, updates to contact or billing information, cancellations, collection of unpaid balances, and membership transfers.
Conduct prospective-member calls and tours and assess membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Keep restrooms clean, sanitized, stocked, and uncluttered according to the routine cleaning schedule.
Frequently walk all club areas to address safety, policy, and cleanliness issues promptly.
Promptly address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Follow applicable health and safety policies and protocols, report unsafe conditions or at-risk behaviors to leadership, and conduct work safely.