Front Desk Associate-PRN-Nights & Weekends

Exceptional Healthcare Inc.•Ardmore, OK

9d•Onsite

About The Position

The Front Desk Associate acts as the first point of contact in the Hospital and is responsible for greeting patients and visitors, managing patient registration, handling inquiries, and maintaining patient records. This role requires excellent communication and customer service skills, the ability to work in a fast-paced environment, and a commitment to patient satisfaction and HIPAA compliance.

Requirements

Working knowledge of Admission Notifications and Insurance Authorizations
Working knowledge of Medical Terminology
Strong Organization Skills
Proficient Computer Skills
Strong Communication and Customer Service Skills
Current Background Clearance and Satisfactory Background Check Results
High School Diploma/GED
Commitment to Patient and Family Satisfaction

Nice To Haves

Previous Emergency Room (ER) Experience and/or Patient Registrar Experience
Working knowledge of insurance identification and terminology
Working knowledge of insurance verification and benefit descriptions

Responsibilities

Treat all patients and colleagues with dignity and respect.
Open communication between all departments and cultivating a team environment.
Communicate professionally and effectively with patients, visitors, and vendors.
Ability to handle a fast-paced environment professionally and with poise.
Stand and greet all patients and visitors in a friendly, courteous, and professional manner.
Maintain confidentiality and observe HIPAA compliance.
Register Emergency Room, Direct Admission, and Outpatient Service patients in a timely and concierge manner in accordance with EMTALA compliance.
Obtain all necessary patient demographics, financial information, patient consents, and additional forms.
Identify insurance plans, verify benefits, and perform Admission Notifications and Authorizations for admissions and outpatient services.
Explanation of benefits and upfront collections of ER Copayments, Deductibles, and self-pay totals.
Processing payments and regular communication with the Central billing Office to resolve errors.
Perform patient status changes as clinical staff directs.
Maintaining patient charts, including creating files, scanning documents into the EMR, auditing charts for completeness, filing, shifting, and occasional shredding.
Answer, screen, and direct incoming phone calls.
Facilitate deposits and cash reconciliations during shift change.
Maintain with accuracy all spreadsheets, and patient logs.
Perform clerical duties, including mail delivery, faxing, copying, and scanning.
Perform other duties as assigned.