Front Desk Associate

LTD Hospitality Group•Chesapeake, VA

4h•$14 - $16

About The Position

LTD Hospitality Group is hiring a Front Desk Associate to assist guests efficiently, courteously, and professionally in all front desk functions while maintaining the company’s high standards of service and hospitality. The ideal candidate is attentive to detail, has strong recall and follow-up, can multitask with a positive attitude, and is committed to continually improving guest service. The role includes welcoming and registering guests, handling reservations and guest accounts, responding to questions and requests, coordinating with housekeeping, and maintaining an orderly, safe front desk area. The associate is also responsible for following cash-handling and emergency procedures, supporting hotel loyalty programs, and using GXP to help ensure the property’s guest digital journey score remains green.

Requirements

Minimum of a high school diploma or equivalent.
Exceptional oral and written communication skills.
Computer proficiency.
Dependability.
A sincere desire to exceed guest expectations.
Ability to work weekends and holidays.

Responsibilities

Provide high-quality service to guests at all times.
Greet and register guests, assign rooms, accommodate special requests when possible, and assist with pre-registration and registration blocking.
Understand reservation and cancellation procedures and take reservations.
Handle guest check-ins and checkouts efficiently and professionally.
Balance cash, checks, and miscellaneous departments at the end of each shift and follow company cash-handling procedures.
Inform Housekeeping about special requests, late checkouts, and areas requiring special attention.
Receive and transmit guests’ mail, phone calls, and written messages.
Answer questions about hotel services, shopping, dining, entertainment, and directions.
Post room, food and beverage, and phone charges; calculate guest bills; collect payments; and make change using the property management system (PMS).
Keep the Front Desk area neat, clean, and free of safety hazards.
Maintain knowledge of the property, staff, services and operating hours, room locations and types, room-selling strategies, rates and discounts, and credit and check-cashing policies.
Know the brand loyalty programs, their benefits, and current promotions; enroll guests in Marriott Bonvoy.
Use GXP and ensure the property’s guest digital journey score is green.
Use proper telephone etiquette.
Develop thorough knowledge of emergency procedures.
Perform other duties as assigned by the supervisor.