Front Desk Associate - Azzurra

Action Property Management • Los Angeles, CA

1d • Onsite

About The Position

Action Property Management, a leader in homeowner's association management since 1984, is seeking a full-time Front Desk Associate to join their Azzurra team in Marina Del Rey. The company emphasizes integrity, professionalism, excellence, innovation, and care for people. This role is crucial for representing the company and the Association by providing exceptional customer service and ensuring resident satisfaction.

Requirements

• Must be at least 18 years of age
• Successfully pass a pre-employment background check and drug screening
• Minimum of a High School Diploma or equivalent
• At least 6 months of customer service experience

Nice To Haves

• Hospitality, luxury retail or fine dining experience is preferred
• Hospitality Management college students or recent graduates are highly desired
• Polished and professional appearance and demeanor
• Upbeat and positive team player attitude
• Strong judgment and solutions-oriented
• Proactive customer service approach

Responsibilities

• Represent Action Property Management and the Association by delivering exceptional 5-star customer service and ensuring 100% resident satisfaction
• Maintain the appearance of the front desk area, lobby, and main elevators
• Monitor lobby activity and maintain access control
• Provide concierge services
• Complete Daily Activity Report
• Answer and direct incoming phone calls
• Receive and distribute resident parcels
• Address resident and guest concerns and questions
• Demonstrate strong understanding of the association's governing documents

Benefits

• Comprehensive health benefits and paid time off package for qualifying employees
• Exclusive employee discounts through ADP Marketplace
• On-going hospitality and property management training
• Opportunities for career growth and advancement
• Medical, dental, vision, pet insurance, 401(k) with company match, and life and disability support for qualifying team members
• Generous paid time off, including vacation hours, sick time, and company-observed holidays for qualifying team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED