Front Desk Associate

Gulf Breeze•Gulf Breeze, FL

2d•Onsite

About The Position

Front Desk Associate responsibilities include all aspects of Guest Relations including the check-in/out process, handling all inquiries, making or modifying reservations, recommendations for things to do and places to eat plus anything else that can improve the guests stay. You will also be required to occasionally clean or assist other departments as needed. Ultimately, you will ensure a pleasant and comfortable experience for our guests during their stay with us. Shifts will be 7am - 3pm & 3pm -11pm. We offer a dynamic work environment with avenues for professional and personal growth. Aperture strives to create a positive work environment where team members feel like they are part of family, receive a high level of respect, and are recognized for their merits and accomplishments. We are seeking an individual who embodies the core values that are integral to our success. Be Transparent and Accountable Be Actively Curious Embrace Growth Create Value for Stakeholders Commit and Care. Aperture Hotels thrives in a diverse environment and seeks to celebrate differences and their positive impact on growth.

Requirements

Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions
Computer literacy
Ability to effectively communicate with guests in a professional manner
An energetic and outgoing personality

Nice To Haves

High School Diploma or GED
Work experience in Customer Service in the Hospitality Field
Experience with hotel operation systems

Responsibilities

All aspects of Guest Relations including the check-in/out process
Handling all inquiries
Making or modifying reservations
Recommendations for things to do and places to eat plus anything else that can improve the guests stay
Occasionally clean or assist other departments as needed
Ensure a pleasant and comfortable experience for our guests during their stay
Provide a welcoming environment at all times
Courteous phone etiquette
Handle cash and credit cards accurately
Demonstrate teamwork
Protect guest information and ensure privacy
Attempt to resolve complaints immediately and take ownership of situations
Complete all Brand and Company Training in a timely manner
Strive to achieve 100% guest satisfaction