Front Desk Associate
Atrium Hospitality•North Charleston, SC
•Onsite
About The Position
The Front Desk Associate role at North Charleston Embassy Suites involves overseeing front desk operations, acting as a primary problem-solver for guests and team members, and ensuring smooth check-in and check-out processes. This position also includes supporting and training new team members, resolving guest issues efficiently, and managing daily tasks such as event sheet distribution, business center support, and lobby maintenance. The role emphasizes creating an exceptional guest experience through service, perseverance, inclusion, respect, innovation, and teamwork.
Requirements
- Customer service experience
- High school diploma or equivalent
- Tech savvy enough to use hotel systems with confidence
- Able to lift 50 lbs and stay on your feet
Nice To Haves
- Experience in hospitality or leadership
Responsibilities
- Oversee front desk operations
- Handle guest check-ins and check-outs with accuracy, warmth, and charm
- Support and train new front desk team members
- Resolve guest issues quickly and professionally
- Manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
