Front Desk Associate

Riverbend Community Mental Health • Franklin, NH

7d • Onsite

About The Position

At Riverbend Community Mental Health, we believe the path to healing begins with a positive first experience. We are seeking a friendly, dependable, and highly organized Front Desk Associate to serve as the welcoming presence of our office and play an essential role in creating a supportive environment for the individuals and families we serve. As a Front Desk Associate, you are more than the first-person clients see—you are a trusted guide who helps make access to care feel comfortable, respectful, and seamless. In this important role, you will greet clients and visitors, support daily office operations, coordinate administrative needs, and ensure each interaction reflects Riverbend’s commitment to compassion, dignity, and person-centered care. Your attention to detail, professionalism, and ability to connect with people will directly impact on the client experience. You will be a vital part of our team, helping to remove barriers to care and ensuring clients feel welcomed, valued, and supported from the moment they arrive. This is a 100% on-site position located at our Franklin, NH office. Due to the client-facing nature and operational responsibilities of this role, remote work or hybrid scheduling is not available. If you are someone who enjoys helping others, thrives in a fast-paced environment, and takes pride in creating meaningful connections through exceptional service, we invite you to join Riverbend’s mission-driven team. At Riverbend, every interaction matters—and your role helps create the first step toward hope, recovery, and connection.

Requirements

• High School Diploma or equivalent is required.
• Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
• A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.

Nice To Haves

• Two (2) years’ experience in an office environment is preferred.
• Experience with health insurance billing procedures preferred.

Responsibilities

• Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
• Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
• Maintain accurate client records, verify and maintain information in the Medicaid system, and keep administrative systems running smoothly.
• Answer phones and coordinate closely with providers and clinical staff to ensure seamless care for every client.

Benefits

• Choice of 3 Medical plans
• Prescriptions Benefits
• Health Reimbursement Account (HRA)
• Flex Spending Account (FSA)
• Doctor on Demand
• Harvard Pilgrim Well-Being Program Benefits
• Choice of 2 Dental plans
• Vision Plan
• Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
• Employee Assistance Program (EAP)
• Generous Paid Time Off (PTO) accrual and Extended Illness Leave
• 8 Paid Holidays
• 403(b) Retirement Plan with company match
• Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
• Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED