Front Desk Associate
About The Position
At Riverbend Community Mental Health, the Front Desk Associate serves as the welcoming presence of the office, playing an essential role in creating a supportive environment for individuals and families. This role is more than just a first point of contact; it's a trusted guide helping to make access to care feel comfortable, respectful, and seamless. The associate will greet clients and visitors, support daily office operations, coordinate administrative needs, and ensure each interaction reflects Riverbend’s commitment to compassion, dignity, and person-centered care. Attention to detail, professionalism, and the ability to connect with people are crucial as this role directly impacts the client experience and helps remove barriers to care. This is a 100% on-site position located in Franklin, NH, with no remote or hybrid options available due to the client-facing nature and operational responsibilities.
Requirements
- High School Diploma or equivalent is required.
- Excellent analytical, organizational, interpersonal, oral, and written communication skills with attention to detail are required.
- A valid driver’s license, personal vehicle, and auto insurance with minimum coverage of 100,00/300,00 are essential.
Nice To Haves
- Two (2) years’ experience in an office environment is preferred.
- Experience with health insurance billing procedures preferred.
Responsibilities
- Greet clients and visitors with a smile, setting a positive and professional tone for their visit.
- Handle client check-ins/check-outs, schedule follow-up appointments, and manage the flow of the front office.
- Maintain accurate client records, verify and maintain information in the Medicaid system, and keep administrative systems running smoothly.
- Answer phones and coordinate closely with providers and clinical staff to ensure seamless care for every client.
Benefits
- Competitive wages are $16.30 - $21.15 hourly depending on level of education and experience.
- Choice of 3 Medical plans
- Prescriptions Benefits
- Health Reimbursement Account (HRA)
- Flex Spending Account (FSA)
- Doctor on Demand
- Harvard Pilgrim Well-Being Program Benefits
- Choice of 2 Dental plans
- Vision Plan
- Short- and Long-Term Disability, Life, and Supplemental Life Insurance Plans
- Employee Assistance Program (EAP)
- Generous Paid Time Off (PTO) accrual and Extended Illness Leave
- 8 Paid Holidays
- 403(b) Retirement Plan with company match
- Tuition reimbursement, discounts on tuition through partnered colleges and training opportunities to grow your career
- Qualifying Employer for the Public Service Loan Forgiveness Program and NH State Loan Repayment Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
