Front Desk Associate 3-11PM

Hospitality Group•Norfolk, VA

11d•Onsite

About The Position

LTD Hospitality Group has an immediate opening for a Front Desk Associate to join their team. The ideal candidate will have strong attention to detail, excellent recall and follow up, and the ability to multitask while maintaining a positive attitude. This role is responsible for assisting guests efficiently, courteously, and professionally in all Front Desk related functions, maintaining the company's high standards of service and hospitality. The Front Desk Associate will handle guest check-ins and checkouts, manage reservations, process payments, and ensure the Front Desk area is neat and safe. A thorough knowledge of hotel property, services, Brand loyalty programs, and emergency procedures is required.

Requirements

Has a sincere desire to exceed guest expectations
Exceptional oral and written communication skills
Must be dependable
Must have computer proficiency
Minimum of a high school diploma or equivalent
Must be able to work weekends and holidays

Responsibilities

Assist guests efficiently, courteously, and professionally in all Front Desk related functions.
Provide the highest quality of service to the customer at all times.
Greet and register guests and provide room assignments, accommodating special requests whenever possible.
Assist in pre-registration and blocking of registrations.
Handle reservations and cancellations.
Process guest check-ins and checkouts efficiently, in a friendly and professional manner.
Balance cash, check, and miscellaneous departments at the end of each shift, utilizing proper cash handling procedures.
Inform Housekeeping of any special requests, late checkouts, and special need areas.
Receive and transmit mail, phone, and written messages for guests.
Answer inquiries pertaining to hotel services, shopping, dining, entertainment, and travel directions.
Post room charges, food & beverage charges, and phone charges.
Compute guest bills using PMS, collect payment, and make change following all cash handling procedures.
Keep the Front Desk area neat, clean, and free of safety hazards.
Maintain knowledge of hotel property, staff, services, hours of operation, room types, selling strategies, rates, discounts, and credit policies.
Be knowledgeable of Brand loyalty programs, their benefits, and current promotions.
Practice proper telephone etiquette.
Develop a thorough knowledge of Emergency procedures.
Perform other duties as assigned by the supervisor.