Front Desk Associate
About The Position
The Front Desk Associate supports high-quality, patient-centered care in a medical home setting, with a focus on disease prevention and guidance from the Front Office Supervisor. The role verifies patient identity and insurance, gathers intake forms and visit reasons, updates the electronic medical record, prepares documents, supports referrals and accurate documentation, and follows confidentiality and quality policies. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., and may vary based on business needs. Hope Christian Health Center is a nonprofit, faith-based organization serving the Las Vegas community with primary care, behavioral health, community health worker programs, street outreach services, and recuperative care. Its mission is to demonstrate Christ’s love through excellent, affordable healthcare for all, regardless of ability to pay.
Requirements
- Fluency in English and Spanish is required.
- High school diploma or equivalent is required.
- Knowledge of CPT and ICD-10-CM coding.
- Ability to operate general office machinery, including computers, calculators, copy/fax machines, and telephones.
- Strong interpersonal relationship-building ability.
- Excellent written and verbal communication skills.
- Demonstrated passion for community health care.
- Leadership, teambuilding, and organizational skills.
- Ability to maintain integrity in a fast-paced, high-demand environment.
- Ability to manage performance goals.
- Ability to interact appropriately, effectively, and sensitively with people from varied ethnic backgrounds, ages, and lifestyles, including special populations.
Nice To Haves
- At least two years of front-desk experience, including scheduling and insurance verification, in a medical clinic or facility (preferred).
Responsibilities
- Greet patients and other individuals courteously and professionally as they enter and leave the clinic.
- Check in patients and verify identity, insurance, and eligibility for the Sliding Fee Scale, obtaining copies of relevant identification, insurance cards, and supporting documentation.
- Remind patients about upcoming appointments, follow-up visits, and referrals as applicable.
- Maintain patient confidentiality and protect patient-related information in accordance with HIPAA.
- Update the electronic medical record, including appointments, co-pays and fees, billing notes, insurance information, and patient registration details.
- Provide accurate and detailed phone messages to providers and staff.
- Obtain patient consent and signatures when necessary.
- Screen incoming phone calls and manage front-desk flow, including answering patient questions and scanning, faxing, or photocopying documents as required.
- Collect patient payments at each visit and post payments in eCW daily.
- Maintain a safe, secure, and healthy work environment by following standards, procedures, and legal regulations.
- Follow applicable front-office and clinic policies and procedures.
- Maintain job knowledge by participating in educational opportunities and reading professional publications.
- Attend and actively participate in staff meetings.
- Promote and demonstrate Hope’s stated values, including service, dignity, hospitality, and joy.
- Ensure compliance with HRSA Health Center Program Requirements.
- Participate in and support quality-improvement activities and clinical practice team efforts that prioritize individual patient needs.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
