Front Desk Associate - Woodward Tahoe

POWDR • Truckee, CA

1d • Onsite

About The Position

As the Front Desk Associate you have the responsibility of welcoming customers, engaging in discussions about the facility and our product offerings, and facilitating sales transactions. This role involves registering guests both in person and over the phone, checking them in onsite, maintaining guest records, ensuring proper completion of liability forms, and handling reservations and messages. Additionally, you will be accountable for retail sales, stocking, and managing inventory. As a key player at Woodward, you will collaborate with team members across Woodward to innovate and organize a seamless experience for all. Woodward is a place for learning and progression, with you spearheading the first interactions with guests new and old. If you are a strong leader who can contribute to a positive work environment and wants to progress in your professional career, we want to hear from you!

Requirements

• Prior background in guest service or retail position
• Organized and highly efficient
• Must pass a background check
• Must have high-school diploma or equivalent

Nice To Haves

• Secretarial experience a plus
• Friendly, polite, and outgoing demeanor

Responsibilities

• Welcoming customers
• Engaging in discussions about the facility and product offerings
• Facilitating sales transactions
• Registering guests both in person and over the phone
• Checking guests in onsite
• Maintaining guest records
• Ensuring proper completion of liability forms
• Handling reservations and messages
• Retail sales
• Stocking
• Managing inventory
• Collaborating with team members across Woodward to innovate and organize a seamless experience
• Spearheading the first interactions with guests new and old
• Thorough knowledge of all Woodward products, programs, and prices (winter and summer)
• Sell customers into correct programs and products at correct prices
• Ensure the highest level of guest service to internal and external guests, with particular focus on product knowledge, guest service, and guest engagement.
• Ensure guests properly fill out liability waivers
• Input data into point of sales systems and create guest records accurately
• Distribute wrist bands to guests
• Answer telephones, check messages, and return customer calls daily
• Answer any questions potential guests may have (winter and summer)
• Sell and restock retail items
• Maintain inventory and conduct physical inventory counts monthly
• Keep front desk area clean and free of clutter
• Assist with cleaning common areas

Benefits

• Proposed hiring rate of $18+ actual pay will be adjusted based on experience.
• Complimentary access to most POWDR owned resorts (Skiing, Riding and more!)
• Full access to our world-class facilities.
• Work and play in the same innovative environments as professional and Olympic athletes.
• Friends & family discounts and complimentary passes.
• Discounts on food, retail, and gear!
• Enough free time to enjoy the Woodward lifestyle.
• Career development and growth opportunities both here and at our facilities across the globe.
• A connection with people that share the same passions and embrace each other's unique and individual style

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED