Front Desk Part-Time Associate

EASY MILE PUERTO RICO LLC • Carolina, PR

4d • Onsite

About The Position

As a Front Desk Associate at Planet Fitness, you will be the first point of contact for members and guests, delivering exceptional customer service while helping maintain a clean, welcoming, and organized club environment. You will help members have a positive experience, assist with smooth daily operations, and ensure all areas of the club—including locker rooms and bathrooms—are kept in top condition.

Requirements

• Strong communication and interpersonal skills.
• Basic computer skills.
• A positive attitude and passion for helping others and maintaining a welcoming environment.
• Ability to work in a fast-paced environment and manage multiple tasks.
• Ability to work flexible hours, including evenings and weekends.
• High school diploma or equivalent.
• Ability to stand and sit for extended periods.
• Ability to occasionally lift and carry up to 25 lbs.
• Ability to work in a gym environment, interact with members, and clean locker rooms and bathrooms as needed.

Nice To Haves

• Previous customer service experience.

Responsibilities

• Greet members and guests in a friendly and professional manner, helping everyone feel welcome and valued.
• Assist members with questions about membership options, policies, and gym services; help with equipment usage and direct members to appropriate resources.
• Check in members, keep the front desk organized, and handle membership-related transactions such as billing and renewals.
• Keep the front desk and surrounding areas tidy and maintain locker rooms and bathrooms so they remain clean, stocked, and presentable throughout the day.
• Educate potential members about Planet Fitness benefits and encourage sign-ups for memberships, personal training, and other services.
• Collaborate with team members and management to achieve club goals, maintain a clean and safe environment, and deliver excellent customer service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED