Front Desk Associate - Part-Time

Pathfinder Hospitality•Austin, TX

5d•Onsite

About The Position

The Front Desk Associate delivers guest hospitality while supporting frontline sales and hotel operations. The role turns guest inquiries into bookings through value-based selling, provides memorable service from check-in to check-out, identifies sales leads during everyday interactions, and handles reservations, payments, records, and problem resolution accurately and professionally. The associate also helps maintain a clean, organized, welcoming front-of-house area. Pathfinder Hospitality emphasizes Platinum Service, meaningful connections, and a culture guided by accountability, collaboration, empowerment, innovation, integrity, passion, and transparency.

Requirements

Excellent communication and interpersonal skills.
Positive and friendly attitude.
Strong problem-solving skills.
Ability to multitask.

Nice To Haves

Bilingual Spanish and English.

Responsibilities

Convert guest inquiries into bookings through value-based selling.
Turn phone calls, emails, and walk-ins into reservations by communicating the hotel's value, responding quickly, and selling confidently.
Deliver Platinum Service by welcoming guests, creating memorable experiences, anticipating needs, and supporting guests from check-in to check-out.
Identify sales opportunities during guest interactions; listen for company names, travel patterns, and referrals, then capture and pass along qualified leads.
Handle reservations, payments, records, and problem resolution accurately and efficiently.
Maintain a clean, organized, welcoming front-of-house area.