Part-Time Front Desk Associate - Richmond Hill, ON

Myo • Richmond Hill, ON

11d • Onsite

About The Position

Front Desk Associates (FDA) at Myodetox are responsible for providing exceptional service and hospitality, managing all aspects of clinic front desk operational tasks, and providing consistent support to our team of clinicians treating at each clinic. FDAs actively contribute to the clinic's sales objectives while ensuring a positive client experience. Myodetox was started in 2015 - a clinic with a team of Physiotherapists, Chiropractors and Registered Massage Therapists on a mission to change the way people take care of their bodies. We exist to reinvent the rehab industry by delivering a differentiated experience and quality of care. Our therapy philosophy is to provide a 1:1 full-body approach to help people Futureproof their bodies. Our therapists provide treatment using their unique skill sets and educate clients on what it takes to minimize re-injury and become more resilient #futureproofyourbody. With 20 locations (and counting) across Canada and the US, Myodetox is leading today's conversation to share with Every Body why taking care of yours is essential to your daily life.

Requirements

• 1+ years of experience working in a customer service and/or hospitality role
• Able to work a minimum of 2 shifts per week (equivalent to ~16 hours per week)
• Deeply care about ensuring positive client interactions and experiences
• Proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• Pay attention to every detail - small or big.
• Passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• Perform job duties with consideration and care for business driving booking strategies
• Thrive in a fast paced environment
• Innately curious, always seeking to solve problems, answer questions and better your work product
• Show up as your authentic self day in and day out, making your voice heard
• Prioritize your own physical and mental health so you can show up as your best version in the workplace

Responsibilities

• Provide all clients exceptional service and hospitality in line with Myodetox standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Benefits

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Employer-paid Mental Health Support through Homewood

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1-10 employees