Part-Time Front Desk Associate - Richmond, BC

Myo • Richmond, BC

1d • Onsite

About The Position

As a member of our front desk team, you will deliver exceptional hospitality, managing clinic operations, and support our team of expert clinicians. You’ll play a vital role in creating a seamless client experience while actively contributing to the clinic’s sales objectives. Myo is modern physical therapy to futureproof your body. Through 1:1 expert care, our team of physiotherapists, chiropractors, and massage therapists use full-body awareness and proactive insights to intercept injury, reduce pain, and improve your every day. Join us in our mission to raise body IQ globally!

Requirements

• 1+ years of experience working in a customer service and/or hospitality role
• Must be able to work a minimum of 2-3 shifts
• Care deeply about ensuring positive client interactions and experiences
• Proud of the team and workspace you’re a part of, exemplified through a well maintained, presentable clinic
• Pay attention to every detail - small or big.
• Passionate about the work we do, the services we offer and can clearly communicate the long term value to our clients
• Perform your job duties with consideration and care for business driving booking strategies
• Thrive in a fast paced environment
• Innately curious, always seeking to solve problems, answer questions and better your work product
• Show up as your authentic self day in and day out, making your voice heard
• Prioritize your own physical and mental health so you can show up as your best version in the workplace

Responsibilities

• Provide all clients exceptional service and hospitality in line with Myodetox standards
• Introduce new clients to our service offerings with clear, on-brand messaging via phone, walk in, written communication
• Constantly monitor and manage the clinic schedule including implementing best practices around shift optimization, initial booking strategy and waitlist management
• Ensure all claims, invoices, transactions are submitted and filed accurately.
• Maintain clean, consistent client notes for seamless service to each client
• Consistently monitor and maintain clinic organization and cleanliness: this may include regular sanitization of the space, cleanup of movement tools and equipment, wipe down of surfaces, replenishment of therapist pods and treatment rooms, and other necessary tasks
• Engage in any tasks related to client follow up, business driving or marketing initiatives as assigned
• Maintain consistent communications with all other FDAs and clinic staff to ensure seamless handoff from one shift to the next
• Share insights from daily shifts, therapists and client feedback to Operations Lead as relevant

Benefits

• 100% Employer-Paid Extended Health Benefits for all full-time employees (must work a minimum of 30+ hours/week to qualify)
• Group RRSP with Profit-Sharing Employer Match
• Discounted Pet Insurance through SPOT
• Complimentary paid staff treatment sessions
• Bonus payout for referral of new team members
• Subsidized mental health support through our EAP - Homewood

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed