Front Desk Associate at Hampton Inn Princeton WV

VP Management•Princeton, WV

6d•$13 - $15

About The Position

Join the elite team at Hampton Inn Princeton WV as a Front Desk Associate, where exceptional service and guest satisfaction are our top priorities. As part of VP Management LLC, a distinguished leader in the hospitality industry with a portfolio of over 50 properties and continuing expansion, you will play a vital role in delivering a memorable and seamless experience for every guest. VP Management LLC is an elite property management company with an impressive and growing portfolio of over 50 hospitality properties across the country. Committed to delivering outstanding guest experiences, VP Management emphasizes quality, innovation, and community engagement. By joining our team, you become part of an expanding family dedicated to excellence in every aspect of hotel management.

Requirements

High school diploma or equivalent.
Previous experience in front desk or customer service roles preferred.
Strong communication and interpersonal skills.
Ability to multitask and work efficiently in a fast-paced environment.
Proficiency with standard computer applications and hotel software is a plus.
Availability to work flexible hours, including weekends and holidays.

Nice To Haves

Proficiency with standard computer applications and hotel software is a plus.

Responsibilities

Welcome and assist guests with check-in and check-out procedures in a friendly and efficient manner.
Handle guest inquiries, requests, and complaints with professionalism and a solutions-oriented approach.
Accurately manage reservations and maintain front desk operations using hotel management software.
Coordinate with housekeeping and maintenance teams to ensure rooms and facilities meet high standards.
Process payments and balance cash drawers at the end of each shift.
Maintain a clean and organized front desk area, promoting a positive first impression.