Front Desk Associate PM Shift
Courtyard by Marriott - Shelton CT•Shelton, CT
•$18 - $19•Onsite
About The Position
Courtyard by Marriott in Shelton, CT is looking for a friendly and motivated Front Desk Associate to join our team on the PM shift! This is a fantastic opportunity to be the face of a globally recognized hospitality brand while delivering exceptional guest experiences every evening. If you thrive in a fast-paced environment and love making people feel welcome, we want to hear from you!
Requirements
- Prior hotel front desk, hospitality, or customer service experience preferred
- Availability to work PM shift hours, including weekends and holidays
- Strong communication and interpersonal skills
- Proficiency with hotel property management systems (Opera, Fosse, or similar) a plus
- Ability to multitask and remain calm under pressure in a busy front desk environment
- High school diploma or equivalent required
- Positive, guest-first attitude with a team-oriented mindset
Responsibilities
- Greet and check in/check out hotel guests with a warm, professional demeanor during PM shift hours
- Handle guest inquiries, requests, and complaints promptly and courteously
- Process reservations, cancellations, and modifications using the hotel property management system (PMS)
- Manage cash handling, credit card transactions, and end-of-shift reconciliation
- Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
- Provide local area recommendations and assist with concierge-style requests
- Ensure front desk area is organized, secure, and compliant with Marriott brand standards
Benefits
- 401(k)
- Employee discounts
- Health insurance
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
