Front Desk Associate

Planet Fitness•Brentwood, NY

3h•$17 - $18

About The Position

Planet Fitness is seeking a Front Desk Associate to provide a superior level of customer service to members, prospective members, and guests, creating an exceptional Judgement Free member experience. The role involves welcoming people to the club, helping them with questions and membership needs, supporting their fitness journeys, and contributing to a clean, safe, and well-maintained facility. The posted hourly pay range is $17.00 to $18.25. Benefits are available, with certain benefits limited to full-time employees.

Requirements

Must be at least 18 years of age.
Basic computer proficiency.
Willingness to become CPR/AED certified; training is provided by Planet Fitness.
Ability to lift up to 75 pounds.
Ability to stand and move throughout the club continually during the shift.
Ability to communicate continually in person or by phone during the shift.
Ability to bend, twist, and move into different positions to accomplish tasks.
Ability to work around toxic chemicals during the shift.
Ability to perform frequent cleaning and sanitizing of equipment and facilities.

Nice To Haves

6–12 months of experience in a customer service environment is preferred.
Positive, upbeat attitude and passion for delivering consistent, exceptional service to members, guests, and team members.
Punctual, reliable, and dependable, with pride in work.
Diplomatic and genuinely motivated to help others; acts with integrity and respect.
Strong communication, listening, and empathy skills.
Ability to inspire and motivate others to achieve their goals.
Quick learner able to apply online and hands-on training.

Responsibilities

Greet members and guests as they enter and exit the club and assist with questions or concerns during check-in.
Connect with members on the club floor, offer assistance, support their fitness journeys, and uphold club policies.
Resolve member concerns and escalate them to a Manager as needed.
Answer phone calls in a friendly manner and assist callers with inquiries.
Perform membership functions, including sign-ups, updating contact and billing information, cancellations, collecting unpaid balances, and transferring memberships.
Make calls to prospective members and conduct tours to assess membership needs.
Process retail transactions accurately and work toward sales goals.
Regularly clean and sanitize exercise equipment, Black Card spa amenities, communal spaces, and assigned areas.
Clean and sanitize restrooms and keep them stocked and clutter-free according to the routine cleaning schedule.
Frequently walk all club areas to identify and promptly address safety, policy, and cleanliness issues.
Promptly report or address maintenance and facility concerns, including broken or missing equipment and issues such as leaky faucets or fixtures.
Contribute to a safe and healthy workplace by following applicable policies and protocols, reporting unsafe conditions or at-risk behaviors to leadership, and working safely.