Front Desk Associate

North Point Hospitality Group, Inc.•Nashville, TN

70d•Onsite

About The Position

North Point Hospitality was started in 1978 and is located in Atlanta, Georgia. We build high-quality hotels in popular areas. Over the years, we’ve worked with big hotel companies like Hilton and Marriott to create these projects. So far, we’ve built 38 hotels from the ground up, investing over $600 million. Today, we own and manage 9 hotels in the Southeast, including 8 that are part of the Hilton and Marriott brands. We’re also working on 5 more hotels that are either being built or planned.

Requirements

High School Diploma
2 years' experience in hotel front desk desired
A love for meeting new people and making meaningful connections
A positive attitude and natural flair for customer service
Reliability, integrity and a team spirit
Your best professional manners
Ability to delight by anticipating guest needs and responding in a friendly, helpful manner
Ability to display a consistently caring and respectful attitude
Ability to act as a gracious host to guests, vendors and candidates for employment

Responsibilities

Uses technology to ensure best guest experience
Greets and welcomes guests upon arrival.
Manages guest check-in, check-out and billing processes.
Handles sensitive guest information including room assignment and credit card/cash transactions.
Responds to guest inquiries, ensuring that complaints or requests are handled timely and with sensitivity.
Meets all in-service requirements, complies with all system policies and procedures.
General administrative functions to include answer front desk main lines, respond to GXP, and track GSS and Trip Advisor scores.