Front Desk Associate - Chattanooga
About The Position
Pet Paradise is looking for individuals with a passion for pets to be the welcoming face of our Chattanooga resort as a Front Desk Associate. This is not your normal front desk job! Get ready to ensure a positive first interaction by welcoming pet parents and their pets (our 'guests') as they enter the resort while smiling and conversing. The role involves organizing and processing check-ins and check-outs, walking pets for drop-off and pick-up, coordinating suite placement, answering phone calls, responding to voicemails and emails, completing cashier and point of sale operations, communicating with pet parents and resort leadership, maintaining cleanliness of the entranceway and lobby, supporting the cat room, acting as a liaison to the veterinary service team, and taking harnesses on and off pets. The position requires a considerable amount of physical labor, including pet handling, walking, and standing for long periods, and comfort being around dogs of all sizes, with the ability to lift up to 60 lbs. Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times is also required.
Requirements
- One to two years in a customer service role (Customer Service, Call Center, Receptionist)
- Detailed, but can work with a sense of urgency while providing exceptional customer service
- Cheerful, friendly, and a positive team-oriented attitude
- Strong written and verbal communication skills, and attention to detail, especially where documentation is concerned
- Enjoys problem solving in order to provide our guests and customers with a premier experience
- Considerable amount of physical labor, including pet handling, walking, and standing for long periods of time
- Comfortable being around dogs of all sizes
- Physically able to lift up to 60 lbs
- Flexibility to resort schedule needs including days, nights, weekends, holidays, and peak times
- Familiar with different types of harnesses
Responsibilities
- Ensure a positive first interaction by welcoming pet parents and their pets
- Organizing and processing check-ins and check-outs
- Walking pets for drop off and pickup
- Coordinating suite placement while ensuring all needs are met
- Answering in-coming phone calls
- Listening, and responding to voicemails
- Responding to emails
- Completing cashier and point of sale operations
- Communicating and following through with pet parent and resort leadership requests
- Maintaining cleanliness of the entranceway and lobby, including the restrooms
- Maintaining, cleaning, and supporting the cat room
- Acting as a liaison to veterinary service team; veterinary appointment status and arrivals
- Taking off and putting on harnesses at check in and check out
- Making sure suites are set up for each pet
Benefits
- Opportunity for ADVANCEMENT!
- Unleashed Leadership Academy for leadership training
- Dog Training Academy with a scholarship to become a certified Dog Trainer
- Grooming Academy with a scholarship to become a certified Professional Pet Groomer
- Complimentary Pet Day Camp
- 30 Days of Complimentary Pet Boarding (non-holidays)
- On-demand pay with DailyPay
- Discounted Veterinary Care and Grooming Services
- Dog/Cat Adoption Assistance
- Fitness Reimbursement
- Paid Time Off (both full-time and part-time status)
- 401(k) Savings Plan with Company Match
- Health, Dental and Vision Insurance (full-time status)
- Employee Assistance Program (EAP) with added mental health benefit
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
