Front Desk Associate

Excelsior Wellness • Spokane, WA

5d • Onsite

About The Position

Excelsior Wellness is seeking a skilled, customer-focused Front Desk Associate to support our team. The ideal candidate will bring strong customer service expertise, a positive and professional demeanor, and excellent multitasking skills. This role plays a critical part in supporting clinic operations by managing client interactions, ensuring smooth daily workflows, and contributing to a welcoming, safe, and efficient care environment.

Requirements

• High school diploma or equivalent
• Experience in healthcare operations, patient scheduling, insurance processes, or similar administrative functions.
• Strong ability to work independently, multitask, and communicate effectively with a wide range of individuals.
• Successful completion of a criminal background check.
• Valid state driver’s license.

Nice To Haves

• An associate degree in a healthcare or business-related field is preferred.

Responsibilities

• Answering incoming calls and providing timely assistance to patients.
• Reviewing provider schedules and ensuring accuracy.
• Managing work queues and routing items appropriately.
• Collecting co‑payments and maintaining an accurate cash drawer.
• Opening, sorting, and distributing mail.
• Scheduling patient appointments and coordinating follow-up care.
• Registering patients in the Electronic Health Record (EHR) system.
• Processing and managing internal referrals.
• Checking patients in and out for appointments.
• Supporting providers with follow-up phone calls, letters, and documentation needs.
• Scanning and indexing documents into the EHR.
• Monitoring emergency room notifications and ensuring appropriate staff are alerted.
• Verifying patient insurance eligibility and updating records.

Benefits

• Comprehensive medical (Providence + Cigna) insurance packages.
• Dental (Lincoln) insurance packages.
• Vision (VSP) insurance packages.
• Employee insurance packages range from a $0 to $75 monthly premium.
• Medical coverage responsible deductibles ranges from $250 to $500/Annually
• Employees typically save $1,200 to $8,700 annually on premiums and $1,250 to $6,000 on deductible expenses compared to other regional employers.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED