Front Desk Associate

Rehab Specialists, LLC

105d•$15 - $20•Onsite

About The Position

Front Desk Associate – Rehab Specialists Where Compassion Meets Excellence At Rehab Specialists, we believe every patient interaction is an opportunity to make someone’s day better. Our culture is built on kindness, professionalism, teamwork, and a genuine commitment to helping people heal. We’re looking for a Front Desk Associate who reflects those values — someone smart, friendly, adaptable, and energized by being part of a high‑performing clinical team. This role is the heartbeat of our clinic. If you love connecting with people, staying organized, and contributing to a positive environment, you’ll thrive here. 30 hrs/ wk position with potential for more hours.

Requirements

High school diploma required; associate degree preferred.
Strong computer skills and comfort with multitasking.
Excellent communication and customer service abilities.
Organized, detail‑oriented, and able to manage time well.
Friendly, adaptable, and able to stay composed in a fast‑paced setting.
Ability to lift up to 50 lbs occasionally.

Nice To Haves

Multitasking
Flexibility
Customer Service
Time Management
Organization
Attention to Detail
Scheduling
Word Processing
Professionalism
Quality Focus
Strong Phone Etiquette

Responsibilities

Welcome every patient with warmth, professionalism, and genuine care — in person and over the phone.
Answer questions, guide patients through their visit, and help reduce anxiety with clear, calm communication.
Maintain an inviting reception area and offer beverages to support patient comfort.
Support therapists to ensure patients are seen on time and feel valued throughout their visit.
Schedule appointments efficiently to optimize provider time and treatment room flow.
Monitor the daily schedule, communicate delays, and keep patients informed.
Clean and disinfect equipment and treatment areas after each session.
Maintain bathroom cleanliness and manage laundry as needed.
Assist therapists with patients who require additional support.
Record and collect patient charges and credit card transactions when needed.
Maintain clinical supply inventory; place and track supply orders.
Follow all front desk policies and procedures and communicate needed updates.
Read and respond to all company emails the same day.
Protect patient confidentiality at all times.
Promote clinic specialties with confidence and professionalism.
Wear the approved uniform and ID badge to reflect our brand and standards.
Contribute to a positive, collaborative team environment every day.