FS8 - Front Desk Associate

F45 Training - AWG

5d•Onsite

About The Position

FS8 Ballston is seeking a Front Desk Associate to create an energizing first impression and maintain a positive studio atmosphere. This role involves managing class reservations, handling membership sign-ups and renewals, selling merchandise, and supporting social media efforts. The associate will also assist with administrative tasks, maintain studio cleanliness, and serve as a knowledgeable resource for members. Additionally, they will support studio setup, off-site events, and communicate client feedback to management, while also identifying and reporting maintenance issues.

Requirements

Availability for a minimum of 15 hours per week, including consistent weekend shifts (Saturday and/or Sunday availability is required)
Previous customer service, retail, or front desk experience preferred
Experience with booking or studio management software a plus (Mindbody, etc.)
Interest or background in Pilates, yoga, or group fitness strongly preferred
Basic computer proficiency and comfort with digital communication tools

Nice To Haves

Genuinely passionate about Pilates, fitness, and the wellness space — you live the lifestyle
A natural communicator who is warm, articulate, and at ease talking with a wide range of people
Detail-oriented and organized, with the ability to juggle multiple tasks during busy class transitions
Comfortable and confident on social media platforms (Instagram especially)
A self-starter who takes initiative and doesn't need to be asked twice
Sales-minded and excited to share and recommend memberships and merchandise
Reliable, punctual, and proud of the space you help run

Responsibilities

Greet members and guests warmly, create an energizing first impression, and maintain a positive studio atmosphere throughout every shift
Book, reschedule, and follow up on class reservations — proactively ensuring every member gets into their next class
Handle in-studio membership sign-ups, renewals, and questions about pricing, packages, and class formats
Sell and assist with FS8 merchandise, keeping the retail area stocked, organized, and visually appealing
Support social media efforts — capturing studio content, posting Stories, and engaging with the local wellness community online
Assist with day-to-day administrative tasks including emails, scheduling support, and member communications
Maintain a clean, tidy studio — sweeping, wiping down equipment, restocking supplies, and keeping common areas pristine
Be a knowledgeable resource for members and prospects on classes, instructors, and the FS8 method
Assisting with studio set up and off site events
Communicating any employee or client complaints and grievances to management, and supporting a timely and appropriate resolution
Proactively identifying and reporting any visible maintenance or equipment issues to ensure a safe and seamless client experience