Front Desk Associate Full Time
Atrium Hospitality•Cary, NC
•Onsite
About The Position
The Front Desk Associate role at Raleigh Durham Embassy Suites involves overseeing front desk operations, handling guest check-ins and check-outs, supporting and training new team members, resolving guest issues, and managing daily tasks such as event sheet distribution, business center support, and maintaining the lobby's appearance. The position emphasizes a positive and helpful attitude, problem-solving skills, and the ability to work effectively in a team environment.
Requirements
- Customer service experience
- High school diploma or equivalent
- Tech savvy enough to use hotel systems with confidence
- Able to lift 50 lbs and stay on your feet
Nice To Haves
- Experience in hospitality or leadership
Responsibilities
- Oversee front desk operations and act as a problem solver for guests and teammates.
- Handle guest check-ins and check-outs with accuracy, warmth, and charm.
- Support and train new front desk team members.
- Resolve guest issues quickly and professionally.
- Manage daily tasks like event sheet distribution, business center support, and keeping the lobby guest-ready.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
